Q: Are you insured?
A: Yes, we carry public liability and property damage insurance as well as workman's compensation.
Q: How much do you charge?
A: The charge is based on square footage. However, there are other considerations that are factored into the cost such as heavily soiled carpets, pet spots, etc. We happily come to your home or place of business and give you a free estimate and make our suggestion as to which carpet cleaning method will be best for you.
Q: What types of carpet cleaning methods do you offer?
A: We offer the Butler™ Truckmount Steam Cleaning System, and we are an authorized
HOST ® Dry Extraction Carpet Cleaning company.
Q: Do you move furniture?
A: We move light objects such as couches or chairs and coffee tables. However, we cannot move large items such as beds, dressers, pianos, curio cabinets or any electronic equipment.
Q: What do I need to do in advance of our appointment?
A: It is best if you pick up miscellaneous items such as clothes, toys etc. We also ask that you vacuum before our arrival. If you need our assistance in moving tables, we require that all items be removed in advance.
Q: Does anyone need to be there for the appointment?
A: Not necessarily. We like to see our customers when we arrive, however, we understand people may be busy. Many people make arrangements prior to our arrival, allowing us to gain access to their home. It is your choice as to how you would like us to enter your home. We will make sure the home is locked and secured when we leave.
Q: Are Saturday appointments available?
A: Yes. Please keep in mind that these appointments book up fast, so we recommend that you make arrangements with us well in advance of the Saturday you prefer.
Q: How often should I clean my carpets?
A: Carpet Manufacturers recommend having your carpets cleaned every 12 – 18 months. If you can, refer to your carpet warranty. We recommend a more frequent cleaning if you have children or pets.
Q: How long does it take the carpet to dry?
A: If you use the HOST ® Dry Extraction System you are able to walk on the carpet immediately. If you choose the Truckmount Cleaning method, the usual drying time is 3-16 hours depending on the time of year and weather conditions.